Regardless of whether you select standard or expedited shipping, it's possible for items from the same order to be stored in different warehouses. In our effort to deliver your items swiftly, those stored separately are dispatched individually and may arrive at staggered times. Generally, you can expect a delivery window of 2-3 days between such items.In the event that an item from your order is not available in any of our local warehouses, rest assured, we will source it from the nearest international warehouse. While this means your item will take approximately an additional week to arrive, please be aware that, on rare occasions, this timeframe may extend further.Tracking Your Items: For your convenience, each shipped item is assigned a unique tracking number. To monitor the progress of your items, please visit your account where you'll find all relevant tracking information.Further Assistance: For more comprehensive details on our shipping procedures, we invite you to review our shipping policy. Should you need further assistance or have any concerns, our customer service team is here to help.

For customers that bought the Route Package Protection and would like to file a claim, please follow the instructions sent to your email address. You may also view Routes FAQ here: https://shoppers.help.route.com/hc/en-us/articles/6027109569943-How-to-file-a-claim

Your order's arrival time depends on the shipping option selected during checkout:Standard Shipping: Orders typically arrive within 14 business days. It's important to remember that these 14 business days do not include weekends, holidays, or the time needed for processing and fulfilling the order. Delivery times can vary based on your location. Please note that 14 business days are equivalent to about three weeks, not two, due to the exclusion of weekends.Expedited Shipping: With expedited shipping, your order is expected to arrive in 10 to 12 business days. This faster option includes quicker processing, delivery, and customs clearance. Just like standard shipping, the 10 to 12 days do not account for weekends, holidays, and the time required for order processing.Order Fulfillment: Orders are processed and fulfilled within three business days.Please be aware that these timelines are estimates and not guaranteed. Some orders may arrive earlier or later than expected. If you have questions about your order's delivery time, please refer back to this information. Should you contact customer service, they will only be able to provide tracking information and will refer you back to this page for further details on shipping and delivery times.Understanding delivery times:Varied Delivery Times: Our delivery times can vary depending on the warehouse location from which your order is shipped. We have warehouses in the United States, UK, China, and Australia.United States Warehouse Deliveries: Orders dispatched from our United States warehouse typically arrive within seven days. Please note, our stock tends to sell out quickly once available.Foreign Warehouse Shipments: The majority of our orders are shipped from our international warehouses, regardless of whether the shipping is expedited or standard. The delivery times for these orders are as initially stated.Shipping Allocation: We do not have control over which warehouse will fulfill your order. This means we cannot guarantee shipments from a specific location.Customer Support Limitations: Unfortunately, our customer support team cannot assist with or alter the warehouse from which your order is shipped.Please be aware that initially, the tracking information for your order might be limited, especially for orders shipped from overseas. Updates may not be frequent until your package reaches the United States and is handed over to USPS or your local carrier. At that point, tracking details will become more comprehensive, allowing you to monitor your shipment's progress closely.

If you enter an incorrect shipping address, the delivery of your order may be delayed, or, in some cases, the package may be undeliverable. It's crucial to double-check your shipping address before finalizing your order. Please review the following and see what you can do. Can I change my shipping address after placing an order?You can change your shipping address only if your order has not been shipped. Please contact our customer service immediately to request a change. Once an order is shipped, the address cannot be modified.How do I change my shipping address before my order is shipped?To change your shipping address before shipment, contact our customer service team with your order number and the correct address. Our team will assist you with the process.What should I do if my order is shipped to the wrong address?If your order has already been shipped to an incorrect address, you will need to wait until the package is in the local carrier's system. Once it is, contact the carrier directly to request a reroute of your package.Track Your Package: Keep an eye on the tracking information. Once your package arrives in the United States and is with USPS or your local carrier, you can take action.Contact USPS or Your Local Carrier: Reach out to USPS or your local carrier directly. You can do this by calling their customer service or visiting your local office.Request a Reroute: When you contact USPS or your local carrier, explain the situation and provide them with your tracking number and the correct shipping address. They will guide you through the process of rerouting your package.How can I avoid entering an incorrect address in the future?Always double-check your shipping details before confirming your order. Ensure that all information, including street name, number, zip code, and city, is accurate and complete.What happens if a package is returned due to an incorrect address?If a package is returned to us due to an incorrect address, we will issue a refund.Can I redirect my package to a different address than the one I initially provided?Once a package is in transit, any changes to the delivery address are subject to the policies of the shipping carrier. Contact the carrier directly to inquire about this possibility.Is it possible to cancel my order if I entered the wrong address?Cancellation is dependent on the status of your order. If the order has not yet been shipped, it may be possible to cancel it. Contact our customer service as soon as possible to discuss your options.Disclaimer:GOTHAM'S LEGACY is not responsible for orders delivered to incorrect addresses if an incorrect address was provided. Please review our refund policy here. 

If your order has not been delivered and is returned to our facility, we will refund you with store credit. However, if the non-delivery is due to an incorrect address provided at checkout, or if the items are discarded by the shipping carrier due to an incorrect or insufficient address, we cannot offer a refund.Additionally, it's worth noting that at the start, the tracking information for your order may appear minimal. This is common for orders shipped from overseas, where updates can be less frequent. However, once your package reaches the United States and is with USPS or your local carrier, you will receive more detailed tracking information, enabling you to monitor your shipment's journey more closely.Please also be aware that there may be unexpected delays with the shipping carrier at times.

Easily track your order by visiting our tracking page here.

For standard shipping orders are typically processed with 48-72 hours. For expedited shipping orders are processed in less than 24 hours.