How to Return Defective Items with Gotham's LegacyPlease follow these steps carefully to ensure a smooth return process.Step 1: Check Your Return EligibilityTiming is Essential:You have 10 days from the date you receive your item to initiate a return for defective items only. Ensure your item falls within this period.Step 2: Start Your ReturnContact Us:Begin your return process by emailing support@gothamslegacy.com. Please include your order number and photos clearly showing the defect in the item. This helps verify the item’s condition.Photo Requirement:It's crucial to include photos with your return request. Requests without photos will not be processed.Step 3: Complete Your ReturnShipping Label:Once your return is approved, we will send you a shipping label within 48 hours.Label Usage:If returning multiple items, use the specific shipping label provided for each. Even if the items are going back to the same address, using the designated label for each ensures they are correctly processed. Incorrect label use may lead to a denied refund.Key Points from Our Return PolicyReturn Period: Returns for defective items are accepted within 10 days of delivery.Condition and Proof: Returns must include photo evidence to show the item’s defect. Items must be in their original, unused state and in their original packaging.Refund Options: Refunds are issued to the original payment method or as store credit, depending on the situation and customer preference.Understanding Our Return PolicyExclusions:Not liking the quality of the item does not qualify for a return.Ordering the incorrect size does not qualify for a return. Size charts and product information are available to the customer on the product page in full detail.At Gotham's Legacy, we aim for your complete satisfaction with every purchase. Our transparent return policy is crafted to ensure a straightforward process. Acknowledging our policy during checkout—via a checkbox agreeing to our terms—ensures that you are well informed of our procedures. This commitment to transparency is designed to build trust and efficiency in your shopping experience.For further assistance or to start your return, contact our support team at support@gothamslegacy.com. We are here to help with any questions about our comprehensive return policy.

No, items marked as "Sale", "Final Sale", or those purchased during holiday periods are considered final and are not eligible for return or exchange. Customer support will be unable to provide any help as is clearly mentioned before purchase. If there is a defect with your order, contact support@gothamslegacy.com.

A: Follow these steps if you receive an incorrect item:Verify Your Order Details: First, check your order confirmation email to confirm whether the item you received differs from what you ordered. Log into your account here with the email you placed the order with. Contact Customer Service Immediately: If the item is indeed incorrect, email us at support@gothamslegacy.com as soon as possible. Please include your order number for faster assistance.Provide Image Proof: Attach clear photos of the incorrect item to your email. Ensure the images show the entire item and any distinctive features or discrepancies.Wait for Our Response: Our customer service team will review your claim and get back to you promptly. We aim to resolve such issues quickly and efficiently.Return Instructions: If we verify that you received an incorrect item, we will provide instructions on how to return it. Typically, this will involve sending it back with a shipping label that we will provide.No Additional Cost to You: You will not be charged for returning an incorrect item. We will cover all associated shipping costs.Receiving the Correct Item: Once the incorrect item is returned, we will expedite the process of sending you the correct item.Store Credit or Refund: In cases where the correct item is no longer available, we will offer you the choice of store credit or a refund in accordance with our refund policy.Additional Notes:Time-Sensitive: Please report the receipt of an incorrect item within the standard 7-day return window.Keep the Item in Original Condition: Ensure that the incorrect item is kept in its original condition and packaging until the return is completed.Customer Service Support: Our team is here to help you through every step of this process. If you have any concerns or additional questions, please don't hesitate to contact us.Remember: Mistakes can happen, but at Gotham's Legacy, we are dedicated to correcting them promptly and ensuring your satisfaction with every purchase.

Yes, our return policy applies equally to items purchased directly or received as gifts.