If you receive a defective item, please follow the steps below to ensure your claim is processed efficiently:Timeframe:You have 5 days from the date of receiving your order to report a defective item. Please ensure claims are submitted within this period as late claims will not be accepted.Email Us:Send an email to support@gothamslegacy.com with the following details:A clear subject line (e.g., "Defective Item Claim - Order #12345").Photo evidence of the defect or damage. Claims without photo evidence will not be processed.A brief description of the issue.Specify your preference for the resolution: a refund back to the original payment method or store credit.Create a Return:Visit account.gothamslegacy.com to create a return request.Select the "Defective" or "Other" option as the reason for return.Include a note in the request confirming that you’ve emailed us about the issue.Returns Policy for Defective Items:For defective items, returns are generally not required, unless specifically stated in our follow-up email.If a return is required and you opt for a refund to the original payment method, the cost of the return label will be deducted from your final refund.Processing Your Claim:Once your email and return request are received, our team will review the information and provide further instructions within 24-48 hours.We appreciate your cooperation in following these steps to ensure a smooth resolution for defective item claims.

We want to make your shopping experience as worry-free as possible. If you need to return an item, you have 14 days from the delivery date to initiate a return or refund. Starting a return is easy visit accounts.gothamslegacy.com within the 14-day window. For more details about eligible items, refund methods, and shipping requirements, please check our complete return policy.

No, items marked as "Sale", "Final Sale", or those purchased during holiday periods are considered final and are not eligible for return or exchange. Customer support will be unable to provide any help as is clearly mentioned before purchase. If there is a defect with your order, contact support@gothamslegacy.com.

A: Follow these steps if you receive an incorrect item:Verify Your Order Details: First, check your order confirmation email to confirm whether the item you received differs from what you ordered. Log into your account here with the email you placed the order with. Contact Customer Service Immediately: If the item is indeed incorrect, email us at support@gothamslegacy.com as soon as possible. Please include your order number for faster assistance.Provide Image Proof: Attach clear photos of the incorrect item to your email. Ensure the images show the entire item and any distinctive features or discrepancies.Wait for Our Response: Our customer service team will review your claim and get back to you promptly. We aim to resolve such issues quickly and efficiently.Return Instructions: If we verify that you received an incorrect item, we will provide instructions on how to return it. Typically, this will involve sending it back with a shipping label that we will provide.No Additional Cost to You: You will not be charged for returning an incorrect item. We will cover all associated shipping costs.Receiving the Correct Item: Once the incorrect item is returned, we will expedite the process of sending you the correct item.Store Credit or Refund: In cases where the correct item is no longer available, we will offer you the choice of store credit or a refund in accordance with our refund policy.Additional Notes:Time-Sensitive: Please report the receipt of an incorrect item within the standard 7-day return window.Keep the Item in Original Condition: Ensure that the incorrect item is kept in its original condition and packaging until the return is completed.Customer Service Support: Our team is here to help you through every step of this process. If you have any concerns or additional questions, please don't hesitate to contact us.Remember: Mistakes can happen, but at Gotham's Legacy, we are dedicated to correcting them promptly and ensuring your satisfaction with every purchase.

Yes, our return policy applies equally to items purchased directly or received as gifts.