If you receive a defective item, please follow the steps below to ensure your claim is processed efficiently:

Timeframe:

• You have 5 days from the date of receiving your order to report a defective item. Please ensure claims are submitted within this period as late claims will not be accepted.
  

Email Us:

Send an email to support@gothamslegacy.com with the following details:

• A clear subject line (e.g., "Defective Item Claim - Order #12345").
• Photo evidence of the defect or damage. Claims without photo evidence will not be processed.
• A brief description of the issue.
• Specify your preference for the resolution: a refund back to the original payment method or store credit.

Create a Return:

1. Visit account.gothamslegacy.com to create a return request.
2. Select the "Defective" or "Other" option as the reason for return.
3. Include a note in the request confirming that you’ve emailed us about the issue.

Returns Policy for Defective Items:

• For defective items, returns are generally not required, unless specifically stated in our follow-up email.
• If a return is required and you opt for a refund to the original payment method, the cost of the return label will be deducted from your final refund.

Processing Your Claim:

• Once your email and return request are received, our team will review the information and provide further instructions within 24-48 hours.
  We appreciate your cooperation in following these steps to ensure a smooth resolution for defective item claims.