If you enter an incorrect shipping address, the delivery of your order may be delayed, or, in some cases, the package may be undeliverable. It's crucial to double-check your shipping address before finalizing your order. Please review the following and see what you can do.
Can I change my shipping address after placing an order?
You can change your shipping address only if your order has not been shipped. Please contact our customer service immediately to request a change. Once an order is shipped, the address cannot be modified.
How do I change my shipping address before my order is shipped?
To change your shipping address before shipment, contact our customer service team with your order number and the correct address. Our team will assist you with the process.
What should I do if my order is shipped to the wrong address?
If your order has already been shipped to an incorrect address, you will need to wait until the package is in the local carrier's system. Once it is, contact the carrier directly to request a reroute of your package.
Track Your Package: Keep an eye on the tracking information. Once your package arrives in the United States and is with USPS or your local carrier, you can take action.
Contact USPS or Your Local Carrier: Reach out to USPS or your local carrier directly. You can do this by calling their customer service or visiting your local office.
Request a Reroute: When you contact USPS or your local carrier, explain the situation and provide them with your tracking number and the correct shipping address. They will guide you through the process of rerouting your package.
How can I avoid entering an incorrect address in the future?
Always double-check your shipping details before confirming your order. Ensure that all information, including street name, number, zip code, and city, is accurate and complete.
What happens if a package is returned due to an incorrect address?
If a package is returned to us due to an incorrect address, we will issue a refund.
Can I redirect my package to a different address than the one I initially provided?
Once a package is in transit, any changes to the delivery address are subject to the policies of the shipping carrier. Contact the carrier directly to inquire about this possibility.
Is it possible to cancel my order if I entered the wrong address?
Cancellation is dependent on the status of your order. If the order has not yet been shipped, it may be possible to cancel it. Contact our customer service as soon as possible to discuss your options.
Disclaimer:
GOTHAM'S LEGACY is not responsible for orders delivered to incorrect addresses if an incorrect address was provided. Please review our refund policy here.