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What should I do if an item is missing from my order?
What should I do if an item is missing from my order?

Regardless of whether you select standard or expedited shipping, it's possible for items from the same order to be stored in different warehouses. In our effort to deliver your items swiftly, those stored separately are dispatched individually and may arrive at staggered times. Generally, you can expect a delivery window of 2-3 days between such items.


In the event that an item from your order is not available in any of our local warehouses, rest assured, we will source it from the nearest international warehouse. While this means your item will take approximately an additional week to arrive, please be aware that, on rare occasions, this timeframe may extend further.

Tracking Your Items: For your convenience, each shipped item is assigned a unique tracking number. To monitor the progress of your items, please visit your account where you'll find all relevant tracking information.

Further Assistance: For more comprehensive details on our shipping procedures, we invite you to review our shipping policy. Should you need further assistance or have any concerns, our customer service team is here to help.

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