A: Follow these steps if you receive an incorrect item:
Verify Your Order Details: First, check your order confirmation email to confirm whether the item you received differs from what you ordered. Log into your account here with the email you placed the order with.
Contact Customer Service Immediately: If the item is indeed incorrect, email us at support@gothamslegacy.com as soon as possible. Please include your order number for faster assistance.
Provide Image Proof: Attach clear photos of the incorrect item to your email. Ensure the images show the entire item and any distinctive features or discrepancies.
Wait for Our Response: Our customer service team will review your claim and get back to you promptly. We aim to resolve such issues quickly and efficiently.
Return Instructions: If we verify that you received an incorrect item, we will provide instructions on how to return it. Typically, this will involve sending it back with a shipping label that we will provide.
No Additional Cost to You: You will not be charged for returning an incorrect item. We will cover all associated shipping costs.
Receiving the Correct Item: Once the incorrect item is returned, we will expedite the process of sending you the correct item.
Store Credit or Refund: In cases where the correct item is no longer available, we will offer you the choice of store credit or a refund in accordance with our refund policy.
Additional Notes:
- Time-Sensitive: Please report the receipt of an incorrect item within the standard 7-day return window.
- Keep the Item in Original Condition: Ensure that the incorrect item is kept in its original condition and packaging until the return is completed.
- Customer Service Support: Our team is here to help you through every step of this process. If you have any concerns or additional questions, please don't hesitate to contact us.
Remember: Mistakes can happen, but at Gotham's Legacy, we are dedicated to correcting them promptly and ensuring your satisfaction with every purchase.