How to Return Defective Items with Gotham's Legacy
Please follow these steps carefully to ensure a smooth return process.
Step 1: Check Your Return Eligibility
Timing is Essential:
- You have 10 days from the date you receive your item to initiate a return for defective items only. Ensure your item falls within this period.
Step 2: Start Your Return
Contact Us:
- Begin your return process by emailing support@gothamslegacy.com. Please include your order number and photos clearly showing the defect in the item. This helps verify the item’s condition.
Photo Requirement:
- It's crucial to include photos with your return request. Requests without photos will not be processed.
Step 3: Complete Your Return
Shipping Label:
- Once your return is approved, we will send you a shipping label within 48 hours.
Label Usage:
- If returning multiple items, use the specific shipping label provided for each. Even if the items are going back to the same address, using the designated label for each ensures they are correctly processed. Incorrect label use may lead to a denied refund.
Key Points from Our Return Policy
- Return Period: Returns for defective items are accepted within 10 days of delivery.
- Condition and Proof: Returns must include photo evidence to show the item’s defect. Items must be in their original, unused state and in their original packaging.
- Refund Options: Refunds are issued to the original payment method or as store credit, depending on the situation and customer preference.
Understanding Our Return Policy
Exclusions:
- Not liking the quality of the item does not qualify for a return.
- Ordering the incorrect size does not qualify for a return. Size charts and product information are available to the customer on the product page in full detail.
At Gotham's Legacy, we aim for your complete satisfaction with every purchase. Our transparent return policy is crafted to ensure a straightforward process. Acknowledging our policy during checkout—via a checkbox agreeing to our terms—ensures that you are well informed of our procedures. This commitment to transparency is designed to build trust and efficiency in your shopping experience.
For further assistance or to start your return, contact our support team at support@gothamslegacy.com. We are here to help with any questions about our comprehensive return policy.